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Have you ever wanted to contact the Mayor, the City Council or City staff using e-mail and the Internet to voice a concern, ask a question, or submit a request for information? Now you can 24-hours a day, 7-days a week, and always at your convenience!
The City of Taylorsville has implemented a new computer software program called Customer Service Request Tracking System. The program is hosted on the City’s web page and uses the Internet to allow residents, customers, businesses, and visitors to submit and track comments, complaints, and requests in a timely and coordinated manner. Best of all this program is offered free of charge to enhance the delivery of all City services.
How to Use the System
The City of Taylorsville has created a short instructional form with "screen shots" that describes and illustrates a "step by step" guide on how to use the Customer Service Tracking System. In order to view and print this information form, you must have Adobe Acrobat or Adobe Reader installed on your computer. If needed, you may download a free copy of Adobe Reader by clicking here.
Once you have completely read the instructions, you may proceed by clicking on the Customer Service Request Tracking System logo below and follow the step-by-step process.
Customer Service Request Tracking System
Our Commitment To You
We want to provide you with the best possible customer service. As a result, we will strive to provide a response or resolution to your issue as quickly as possible. Depending on the nature and urgency of the request, your request may be answered the same day it is submitted. However, other requests may require more staff time and research to complete. We will monitor this activity internally to ensure that response times and standards are met. If you have a medical or public safety emergency, you should not use this system, but call 911.
Finally, we ask for your cooperation. We understand there may be an occasional need for someone submitting a request to remain anonymous. This system allows for anonymous requests or comments and we will respect your privacy. However, in order to serve you, information needs to be accurate and detailed. We will not respond to unreasonable, obscene, and inappropriate requests or comments.
We look forward to assisting you with your request or comment!
If you need additional assistance with the Customer Service Request Tracking System, please contact Mr. Mark McGrath Community Development Director, at (801) 963-5400.